More than twenty years leading and transforming field, service and business operations at Comcast. I bring people together, make the goal clear and build the routines that keep results repeating.
Director and Senior Manager roles in operations, operational excellence, business transformation and product operations. Remote, or within about an hour of Freehold, New Jersey.
Delivered $2.2M in recurring annual savings through operational improvements, contributing to a regional effort that generated $19.3M in cumulative savings.
#1
Regional performance
Helped lead the region to the top in customer satisfaction (tNPS) for a full year and much of the following year, while elevating First-Time-Right performance to the nation's top three.
Top 3
Performance turnaround
Helped transform two underperforming management areas from the bottom of regional rankings into consistent top-three performers within 12 months.
42%
Fewer customer calls
Led a cross-functional improvement initiative that reduced calls for targeted recurring issues by 42%, improving self-service and reducing avoidable customer contacts.
1,400+
People enabled
Trained and supported more than 1,400 leaders and frontline employees through the deployment of a performance platform across four business units.
134
Leaders empowered
Streamlined reporting for 134 operations leaders, returning 4–6 hours per leader each month for coaching, execution, and team performance.
About me
Empowering first. People always.
I've spent more than two decades at Comcast, growing from a frontline technician into regional business operations leadership. Along the way, I've led teams, developed leaders, simplified complex processes, and built solutions that improve how organizations operate.
What motivates me most is helping people grow, removing the obstacles that hold teams back, and turning challenges into lasting improvements. I believe great results come from clear expectations, strong leadership, and giving people the tools and support they need to succeed.
20+ years of leadership experience
Operations | Strategy | People development
English | Portuguese | Spanish
Freehold, New Jersey
Leadership philosophy
Clarity. Accountability. Recognition.
Great results start with people.
I believe lasting change happens when people understand the mission, feel ownership of the outcome, and know their contributions matter. Throughout my leadership career, I've built teams around trust, accountability, collaboration, and recognition. When people feel valued and know what's expected, they're more engaged, more confident, and better equipped to succeed.
I bring people and teams together
I've brought teams across operations, customer care, network, and construction together to solve challenges that no single department could tackle alone. I build relationships, create alignment, and keep people focused on shared goals.
I lead with trust and respect
Whether I'm working with frontline employees or senior executives, I believe in being approachable, listening first, and having open, honest conversations. People do their best work when they feel heard, supported, and empowered.
I turn clarity into action
I make complex challenges easier to understand, establish clear expectations, and connect performance to meaningful action. Everyone should know what success looks like, how we're progressing, and what comes next.
— Lino
Recommendations
What the people I worked with say.
Excerpts from recommendations on my LinkedIn profile, written by leaders, peers and people who reported to me.
“I have worked with Lino for many years and can confidently say he has been one of the most impactful professionals I've had the opportunity to collaborate with.”
“Lino's attention to detail, strategic thinking, and ability to turn ideas into actionable results have benefited leaders, frontline technicians, and customers alike.”
“He consistently adds value to every team he joins and is someone I would highly recommend to any organization seeking a proven leader and trusted partner.”
“An exceptional operations leader who consistently delivers results through a unique combination of analytical thinking, strategic vision, and execution excellence.”
Timothy Quigley
Senior Director of Construction, Comcast
“A leader who can drive meaningful improvement, inspire teams, and deliver lasting business value.”
Timothy Quigley
Senior Director of Construction, Comcast
“A trusted advisor to leaders and stakeholders.”
Timothy Quigley
Senior Director of Construction, Comcast
“An exceptional presenter who communicates with confidence and credibility and has the ability to engage audiences at every level of an organization.”
Trish Seningen, SHRM-SCP
Senior Director, Labor and Employee Relations and Engagement, Comcast
“Exceptional at translating business needs into clear and actionable reporting requirements.”
Brian Clark
Senior Manager, Enterprise Business Intelligence, Field & Technical Ops
“Lino is equally strong in strategy and execution.”
Trish Seningen, SHRM-SCP
Senior Director, Labor and Employee Relations and Engagement, Comcast
“One of those people who makes a team better simply by being part of it.”
Lynn Sullivan
Senior Director, Planning & Implementation, Portfolio Management Field Operations
“A great team player and valued peer.”
Dustin Hurley, MBA
Manager, Field Services Planning & Implementation, Xfinity Field Operations
“Innovative, collaborative, and a true problem-solver who knows how to move things forward and get results.”
Lynn Sullivan
Senior Director, Planning & Implementation, Portfolio Management Field Operations
“He takes an active role in building culture, creating engagement, and bringing people together.”
Lakshmi Balaji-Shah
Senior Director, Comcast
“Lino consistently demonstrated an exceptional ability to understand the business, identify opportunities for improvement, and drive meaningful operational results.”
Scott Nickerson
Trust Business Reporting Analyst, Fidelity Investments
“He has a real talent for taking data and turning it into a story that people can understand and act on.”
Lakshmi Balaji-Shah
Senior Director, Comcast
“Lino is highly collaborative, professional, and genuinely easy to work with. Any organization would benefit from his leadership, operational knowledge, and commitment to excellence. I would not hesitate to recommend him.”
Scott Nickerson
Trust Business Reporting Analyst, Fidelity Investments
“A trusted business partner and an invaluable resource to countless teams.”
Scott Nickerson
Trust Business Reporting Analyst, Fidelity Investments
“He has a talent for bringing people together around a common goal and turning ideas into action.”
Steve Berg
Operations & Business Process Leader; reported to Lino
“A trusted mentor, a respected leader, and someone who leads by example every day.”
Jason Mallette
Technical Operations Manager, Comcast
“A leader who genuinely invests in the development of others.”
Steve Berg
Operations & Business Process Leader; reported to Lino
Three examples of how I bring people, processes, and technology together to turn challenges into measurable improvements.
01 / Operational transformation
Nine reports. One standard.
+5.5 pts
First-Time-Right improvement
Nine conflicting reports made it difficult for leaders to identify problems and improve performance. I partnered with BI to establish a single source of truth, then built a leadership accountability process around analyzing results, setting commitments, and tracking progress. The approach expanded beyond our region and supported consistent performance management at scale.
Process Improvement · Strategy · Execution
02 / People & performance
From the bottom to the top.
Top 3
Regional performance within one year
Two management areas were consistently ranked near the bottom of the region. Through stronger leadership engagement, clear performance expectations, coaching, and accountability, I helped turn both into consistent top-three performers within 12 months. The improvement came from creating a culture where people understood their goals and owned their results.
People Leadership · Coaching · Turnarounds
03 / Technology & innovation
Giving leaders their time back.
536–804
Leadership hours saved monthly, estimated
Monthly reporting was consuming valuable leadership time. Using AI-assisted development and automation, I created a KPI dashboard that consolidated performance data, identified trends, and flagged missed targets. The solution supported 134 leaders, saving an estimated 4–6 hours each per month and shifting the focus from building reports to improving results.
AI Adoption · Automation · Efficiency
Leadership expertise & capabilities
What I bring to the table.
Experience leading people, transforming operations, solving complex problems, and turning strategy into measurable results.
Strategic operations
Business operations, service delivery, workforce planning, resource optimization, quality, vendor oversight, and large-scale execution.
Operational excellence
Continuous improvement, KPI strategy, root-cause analysis, performance governance, process redesign, cost optimization, and ROI.
Transformation & change
Enterprise initiatives, change management (ADKAR), stakeholder alignment, process standardization, implementation, and adoption.
